Shipping Policy

Sextoyfunny Shipping Policy
Last Updated: May 10, 2026

1. Order Processing Time
   1.1 For orders placed on www.sextoyfunny.com: orders paid before 16:00 Monday–Saturday will be shipped the same day; orders paid after 16:00 Monday–Friday will be shipped the next day; orders paid after 16:00 on Saturday will be shipped the following Monday.
   1.2 For orders placed through social media private channels such as TikTok, Facebook, and Line, the shipping time shall follow any agreed arrangement with the customer; if no agreement exists, the same processing timeline as for orders on www.sextoyfunny.comshall apply in principle.
   1.3 Replacement products shall be shipped according to the shipping time agreed with the customer.
   1.4 Orders placed during public holidays will be processed on the next working day.
2. Logistics Coverage
   Countries or regions that can be selected on www.sextoyfunny.com.
3. Shipping Origin and Delivery Time
   The shipping origin for the vast majority of products is Shenzhen, China. For countries where Sextoyfunny has established a local warehouse, certain products sold in that country (products listed in the local warehouse) will be shipped from that local warehouse.
   For products shipped from Shenzhen, delivery time varies by country: 5–15 days for Southeast Asian countries, and 10–30 days for other countries. If the shipment is subject to random customs inspections, delivery time may be extended accordingly.
   For products shipped from local warehouses in the selling country, delivery time is 2–8 days.
4. Shipping Costs
   For orders placed on sextoyfunny.com, shipping costs shall be charged according to the shipping fee set for that order. For orders placed through social media private channels such as TikTok, Facebook, and Line, if a shipping cost has been agreed with the customer, that agreement shall apply.
5. Logistics Exception Handling
   If the customer has not received the order after the estimated delivery time has passed, the customer may contact customer service to initiate a parcel inquiry. We will coordinate with the carrier to track the order and provide feedback. If the estimated delivery time has been exceeded and the parcel cannot be confirmed as lost, and there is no further logistics update, we will negotiate a resolution with the customer.
   For orders confirmed as lost, we will issue a refund or arrange a replacement shipment in accordance with the customer's request. The replacement shipment time shall be based on the time the loss is confirmed, following the order processing policy for orders placed on the website. For example, if loss is confirmed at 15:30 on a Wednesday, we will ship the replacement that same Wednesday; if loss is confirmed at 16:10 on a Saturday, we will ship the replacement the following Monday.
   For areas where door-to-door delivery is not available, we will inform the customer of the pickup point, and the customer shall collect the parcel from that pickup point.
6. Policy Updates and Exemption Clauses
   This policy is subject to dynamic adjustment based on logistics carrier rules, customs policies, or force majeure events (such as natural disasters, strikes). Material changes will be announced separately via on-site notice.
7. Shipping Notes for Countries with Restrictions
   We do not ship to countries that have policy restrictions on adult products, such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.