Frequently Asked Questions

FAQs About Delivery

What are the shipping costs and options? Is shipping free?
We offer standard and express shipping options, with costs varying depending on how quickly you want your order to arrive. Currently, standard shipping is free for South Korea and Southeast Asian countries.
You can select your shipping method at checkout, and the shipping cost will be displayed at the checkout.
You can always choose your shipping method and view its cost before completing your order.

How can I track my package?
Please click here and enter your tracking number as required to track your order. You can also visit https://www.17track.net/en and enter your tracking number to track your order.
Your tracking number can be obtained in the following three ways: ① Contact our customer service via the official website chat window or social media; ② If you provided an email address when placing your order, you will receive a shipping notification with the tracking number after we dispatch your order. Sometimes this email may end up in your spam folder, so please check there as well; ③ You can also check your order status page. For inquiries about the order status page, please refer to the FAQ "How can I check my order after placing it?"
Please note that for some orders with standard shipping to certain countries and regions, tracking information may not be available until the package reaches the destination country. Please do not worry; this is normal. Tracking will become available once the package arrives in the destination country and is handed over to the local carrier.

When will my order be shipped?
Orders paid before 16:00 from Monday to Saturday will be dispatched on the same day. Orders paid after 16:00 from Monday to Friday will be dispatched the next day. Orders paid after 16:00 on Saturday will be dispatched the following Monday.

How long does delivery take?
For standard shipping, products shipped from Shenzhen, China, take 5-15 days for Southeast Asian countries, Taiwan, and South Korea, and 10-30 days for other countries. If customs random inspection occurs, delivery time may be extended. Products shipped from local warehouses in the selling countries take 2-8 days.
For express shipping, products shipped from Shenzhen, China, take 3-7 days for Southeast Asian countries, Taiwan, and South Korea, and 6-10 days for other countries.

Can I choose my own shipping method?
Of course. If you have a preferred carrier, please contact our customer service, and they will assist you in arranging delivery with your chosen carrier. If your chosen shipping method incurs higher costs, you will be responsible for the additional shipping fees.

Is your packaging discreet?
Absolutely. Most products come with their own color boxes. We wrap them with a layer of bubble wrap for cushioning and pack them in non-transparent courier bags. For products without their own color boxes, we place them in our own brown packaging boxes and then pack them in non-transparent courier bags. In addition, the product name on our shipping label is listed as toys, beauty devices, dehumidifiers, etc., so you don't need to worry about others knowing what you have purchased.

What should I do if my order hasn't arrived after a long time?
If your order has not been delivered or you cannot locate your package, please contact our customer service within 14 days after the estimated delivery date. We will be unable to process any claims for non-delivery beyond this period.

FAQs About Orders and Payment

Do I need to register as a member to place an order on your website?
You can place an order directly on our website without registering as a member.
For countries and regions that support Cash on Delivery (COD), you can send the product link or image to our customer service via the official website chat window or social media. After confirmation, customer service will place the order for you in the backend and send you the order status page.

How do I place an order on your website?
Please refer to the payment methods for instructions on how to place an order on the website.

What payment methods do you offer?
We offer a variety of online payment methods, including Mastercard, VISA, American Express, Discover, JCB, UnionPay, Rabbit LINE Pay, Google Pay, Apple Pay, and more.
For some countries, we offer Cash on Delivery (COD). If you see the COD option in the payment methods at checkout, it means COD is available.

How can I check my order after placing it?
After successful payment, you will be automatically redirected to the order status page. We recommend taking a screenshot for your records.
If you provided an email address when placing your order, you will receive an email with the order status page link, containing detailed information such as order number, payment amount, payment method, shipping method, tracking number, etc. You will also receive emails when we ship your order and when there are updates on delivery. Please check your spam folder, as our emails may occasionally end up there.
You can also click here and enter your email address (or phone number) and order number (an 8-digit number starting with 100) to check your order.
You can also contact our customer service via the official website chat window or social media for order inquiries.

Can I cancel my order online?
We currently do not support online order cancellation. If you need to cancel your order, please contact us via the official website chat window or social media before your package is dispatched. Once your package has been shipped, cancellation is not possible.

FAQs About Privacy and Security

Is it safe to order online from Sextoyfunny?
Yes, your payment information, purchase details, and shipping information are all secure at Sextoyfunny.
Our payment service provider holds over 80 financial licenses and permits globally, is certified as a PCI DSS Level 1 service provider, and complies with the highest local compliance standards in business operations and fund management. They use SSL/TLS protocols to encrypt data transmission and storage to prevent information leakage.
Sextoyfunny promises to keep your payment information, purchase details, shipping information, and any other information you provide to us confidential. Our secure server encrypts your personal information before it is sent over the Internet. When customers request order screenshots for inquiries, we will redact key information (e.g., showing only the last three digits of the phone number) in the order screenshot before confirming that the order belongs to the customer.

What is your privacy policy?
Sextoyfunny prioritizes customer information security. We strictly protect and use your personal information in accordance with requirements. To fully understand Sextoyfunny's privacy policy, please click here.

How will you use my data?
Under no circumstances will Sextoyfunny disclose your data to third parties. Our use of your data is limited to our own marketing, such as sending order information, logistics updates, discount coupons, new product announcements, or requests for reviews of our products and services via email.

FAQs About Refunds and Returns

I am not satisfied with the product I received. Can I apply for a return and refund?
We support refunds or returns for eligible products. Please click here to learn about Sextoyfunny's refund and return policy.

Who bears the cost of return shipping?
For eligible returns or exchanges, the return shipping cost will be covered by us.

FAQs About Other Questions

What should I do if my toy stops working?
If your toy stops working, please follow these steps in order:
① Check the battery compartment: Some products come with batteries already installed in the compartment. To ensure safe transportation and smooth customs clearance, a small paper disc is placed in the battery compartment to insulate the batteries from power. You need to remove this disc first to allow the product to power on normally.
② Try new batteries: Try your toy with new batteries; it may come back to life. Be sure to remove batteries when not using the toy, as some toys can drain batteries if left in them.
③ Ensure sufficient charging time: Rechargeable toys require adequate charging time to function properly. The charging process usually has an indicator light flashing. You can find the charging duration for your product on the product detail page or in the instruction manual.
④ Tighten the battery cover: For many twist-base toys, you must ensure the base covering the battery is tightened as much as possible. Sometimes, on older toys, the spring may be compressed and not make good contact with the battery. Gently pulling on it may resolve the issue.
⑤ If none of the above methods work, we apologize. Please contact customer service, and we will assist you in resolving the issue.