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For frequently asked questions about ordering, shipping, order tracking, returns, and exchanges, please click here for more details.

About US

About US

 ▎Brand Philosophy
At Sextoyfunny, we believe that pleasure is both a precise art and a science worthy of serious attention. Through cutting-edge ergonomic design and medical-grade safety standards, we have redefined every detail of the intimate experience—from intelligent products that follow the body's natural curves, to strictly confidential shopping processes, from intuitive user interfaces to comprehensive privacy protection systems. We do not merely offer products; we advocate for a healthy attitude toward sexuality and a safe space that respects diverse needs. We bring together the warmth of technology and the inspiration of art to open up new possibilities for self-exploration.

▎Product Philosophy
We believe that true pleasure arises from the harmonious resonance between body and mind. Here, every creation is the union of precision science and sensory art—medical-grade silicone that gently softens with body temperature, as if brought to life; ergonomic curves that fit like a second skin tailored for you; intelligent interactive systems that respond to your needs in the most intuitive way, making technology invisible. We reject all exaggeration and complexity, expressing intimate experiences in a minimalist aesthetic language: soft matte textures, elegant streamlined forms, carefully tuned vibration frequencies—each telling a story of obsessive attention to detail. This is not a mere tool, but a private companion that accompanies you on your journey of self-discovery. At the intersection of safety and aesthetics, we always choose both.

▎Why Choose Us?
User-Friendly Store Design
We have created a clear and intuitive shopping interface, from browsing to checkout in one smooth flow. Smart categorization and precise search help you quickly find the products you want, while anonymous browsing mode provides a pressure-free exploration experience.

Uncompromising Product Quality
Every product undergoes rigorous screening and repeated testing—from medical-grade materials to ergonomic design details. We insist on redefining the standard of pleasure with safety and comfort.

Fast and Reliable Logistics
Order processing is efficient and prompt, ensuring you receive your package in the shortest possible time. We partner with quality logistics providers to offer stable and timely delivery, so your expectations are not let down by waiting.

Impeccable Privacy Protection
From discreet packaging to anonymous shipping, we employ multiple layers of protection. The outer box bears no sensitive markings, and all logistics information is encrypted throughout. Your privacy and security are our top priority.

Professional and Caring Customer Support
Our customer service team responds promptly and possesses professional product knowledge. Whether it is pre-sales inquiries or after-sales issues, we provide thoughtful and thorough solutions, safeguarding your shopping experience every step of the way.

Sextoyfunny is a platform jointly operated by Hainan Junyi Import & Export Trading Co., Ltd. (Poly Central Coast Phase 4, Haixia Road, Xiuying District, Haikou City, Hainan Province, China, 570228) and TELOS TRADING LIMITED (61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ) on the basis of a commercial partnership.

 
Frequently Asked Questions
You can find answers to your questions here. If you do not find the correct answer you need, please contact us and we will resolve it for you within 24 hours.
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What are the shipping costs and options? Is shipping free?
We offer standard and express shipping options, with costs varying depending on how quickly you want your order to arrive. Currently, standard shipping is free for South Korea and Southeast Asian countries.
You can select your shipping method at checkout, and the shipping cost will be displayed at the checkout.
You can always choose your shipping method and view its cost before completing your order.You can select your shipping method at checkout, and the shipping cost will be displayed at the checkout.
You can always choose your shipping method and view its cost before completing your order.
How can I track my package?
Please click here and enter your tracking number as required to track your order. You can also visit https://www.17track.net/en and enter your tracking number to track your order.
Your tracking number can be obtained in the following three ways: ① Contact our customer service via the official website chat window or social media; ② If you provided an email address when placing your order, you will receive a shipping notification with the tracking number after we dispatch your order. Sometimes this email may end up in your spam folder, so please check there as well; ③ You can also check your order status page. For inquiries about the order status page, please refer to the FAQ "How can I check my order after placing it?"
Please note that for some orders with standard shipping to certain countries and regions, tracking information may not be available until the package reaches the destination country. Please do not worry; this is normal. Tracking will become available once the package arrives in the destination country and is handed over to the local carrier.
When will my order be shipped?
Orders paid before 16:00 from Monday to Saturday will be dispatched on the same day. Orders paid after 16:00 from Monday to Friday will be dispatched the next day. Orders paid after 16:00 on Saturday will be dispatched the following Monday.
Is your packaging discreet?
Absolutely. Most products come with their own color boxes. We wrap them with a layer of bubble wrap for cushioning and pack them in non-transparent courier bags. For products without their own color boxes, we place them in our own brown packaging boxes and then pack them in non-transparent courier bags. In addition, the product name on our shipping label is listed as toys, beauty devices, dehumidifiers, etc., so you don't need to worry about others knowing what you have purchased.
What should I do if my order hasn't arrived after a long time?
If your order has not been delivered or you cannot locate your package, please contact our customer service within 14 days after the estimated delivery date. We will be unable to process any claims for non-delivery beyond this period.
Do I need to register as a member to place an order on your website?
ou can place an order directly on our website without registering as a member.
For countries and regions that support Cash on Delivery (COD), you can send the product link or image to our customer service via the official website chat window or social media. After confirmation, customer service will place the order for you in the backend and send you the order status page.
How do I place an order on your website?
Please refer to Ordering Guide for instructions on how to place an order on the website.
How can I check my order after placing it?
After successful payment, you will be automatically redirected to the order status page. We recommend taking a screenshot for your records.
If you provided an email address when placing your order, you will receive an email with the order status page link, containing detailed information such as order number, payment amount, payment method, shipping method, tracking number, etc. You will also receive emails when we ship your order and when there are updates on delivery. Please check your spam folder, as our emails may occasionally end up there.
You can also click here and enter your email address (or phone number) and order number (an 8-digit number starting with 100) to check your order.
You can also contact our customer service via the official website chat window or social media for order inquiries.
Is it safe to order online from Sextoyfunny?
Yes, your payment information, purchase details, and shipping information are all secure at Sextoyfunny.
Our payment service provider holds over 80 financial licenses and permits globally, is certified as a PCI DSS Level 1 service provider, and complies with the highest local compliance standards in business operations and fund management. They use SSL/TLS protocols to encrypt data transmission and storage to prevent information leakage.
Sextoyfunny promises to keep your payment information, purchase details, shipping information, and any other information you provide to us confidential. Our secure server encrypts your personal information before it is sent over the Internet. When customers request order screenshots for inquiries, we will redact key information (e.g., showing only the last three digits of the phone number) in the order screenshot before confirming that the order belongs to the customer.
I am not satisfied with the product I received. Can I apply for a return and refund?
We support refunds or returns for eligible products. Please click here to learn about Sextoyfunny's refund and return policy.
Who bears the cost of return shipping?
For eligible returns or exchanges, the return shipping cost will be covered by us.

Customer Service

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WhatsApp : STfunny1
Zalo : Stfunny
Line biz : @sextoyfunny

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