Return And Refund Policy

Sextoyfunny Return, Exchange, and Refund Policy
Last Updated: June 10, 2026

1.Introduction

This Return, Exchange, and Refund Policy (hereinafter referred to as the "Policy") is intended to regulate and guide the procedures for product returns, exchanges, and refunds between the Company and its customers, so as to ensure a smooth returns process and to maintain customer satisfaction and the Company's reputation.

2.Conditions for Return, Exchange, and Refund

2.1 The product has manufacturing defects, including but not limited to circuit failure, component damage, or partial functional failure.

2.2 The product was damaged during shipping. Please note that because we have no control over or ability to intervene in the carrier's handling, temporary storage, or other shipping activities, damage that does not affect the product's appearance or function (e.g., outer packaging damage only) will not be accepted for return or exchange. In addition, if a product is found to have been damaged during shipping and the customer continues to use it, such product will also not be eligible for return or exchange.

2.3 The actual product received does not match the order description, including color, model, quantity shortage, missing main accessories, etc. Please note that if a product is found not to match the order description and the customer continues to use it, such product will not be eligible for return or exchange.

3.Timeframe and Procedure

3.1 Timeframe Requirements

Quality issues: Application must be submitted within 15 calendar days of receipt.

Damage issues: Valid evidence must be provided within 48 hours of receipt.

Description discrepancies: Valid evidence must be provided within 48 hours of receipt.

3.2 Return, Exchange, and Refund Procedure

Submit Application: Send an email to sextoyfunny66@gmail.com or contact customer service via social media. The submission must include the order number, description of the issue, and photo or video evidence.

Review and Confirmation: Customer service will respond with the review result within 24 hours of receiving the application.

Return Shipment: After approval, return the product to the address provided by customer service.

Quality Inspection: The warehouse will complete quality inspection within 3 working days of receiving the returned product.

Refund or Replacement: After quality inspection approval, a refund will be issued via the original payment method within 3 to 12 working days, depending on the processing speed of the acquiring bank or payment gateway. Replacement products will be shipped in accordance with the Shipping Policy.

The above constitutes the standard return, exchange, and refund procedure. In special circumstances, customers may contact customer service via social media and follow the temporary return or exchange arrangement agreed upon in such social media communications.

4.Fees and Responsibilities

4.1 Shipping Cost Bearing

Sextoyfunny will bear the customer's return shipping costs and the cost of shipping replacement products.

4.2 Refund Amount Calculation

In principle, a full refund or free replacement will be provided. If there is a special agreement with the customer, the agreed arrangement shall apply.

4.3 Special Provisions for Cross-Border Orders

If an international return is involved, any customs duties, taxes, or clearance fees incurred shall be borne by the customer.

The refund amount may be subject to minor discrepancies due to exchange rate fluctuations or payment channel fees.

5.Product Return Specifications

5.1 Packaging Requirements

Returned products must be shipped in an opaque outer box. The outer box must not contain any text or images related to adult products. The "Product Description" field on the shipping label must be uniformly filled in as "Toy".

5.2 Safety Handling

For electronic products (e.g., vibrators), batteries must be removed and circuit interfaces sealed.

For liquid products (e.g., lubricants), the packaging must remain intact to ensure no leakage during transit.

5.3 Loss Risk

We recommend using trackable logistics. Please retain the tracking number after shipment.

If an uninsured package is lost in transit, Sextoyfunny shall not bear any responsibility.

6.Disclaimers and Exceptions

6.1 Disclaimers

Product damage caused by improper customer storage or handling (e.g., liquid leakage, battery corrosion).

Requests submitted beyond the applicable return or exchange timeframe, or failure to provide a valid proof of purchase.

Products that show signs of unauthorized modification or abnormal use.

6.2 Policy Exemptions

Return or exchange delays caused by force majeure events, such as natural disasters, pandemic-related restrictions, etc.

Customized products (e.g., engraving services) are not eligible for return or exchange.

7.Policy Updates and Effect

7.1 Sextoyfunny reserves the right to adjust this Policy in accordance with applicable laws, regulations, and operational needs. Material changes will be announced on the website notice board 15 days in advance.

7.2 This Policy takes effect on the date of publication. The final interpretation right shall reside with the Sextoyfunny operations team.