Track parcel status

We offer standard and express shipping options, with costs varying depending on how quickly you want your order to arrive. Currently, standard shipping is free for South Korea and Southeast Asian countries.
You can select your shipping method at checkout, and the shipping cost will be displayed at the checkout.
You can always choose your shipping method and view its cost before completing your order.You can select your shipping method at checkout, and the shipping cost will be displayed at the checkout.
You can always choose your shipping method and view its cost before completing your order.

Please click here and enter your tracking number as required to track your order. You can also visit https://www.17track.net/en and enter your tracking number to track your order.
Your tracking number can be obtained in the following three ways: ① Contact our customer service via the official website chat window or social media; ② If you provided an email address when placing your order, you will receive a shipping notification with the tracking number after we dispatch your order. Sometimes this email may end up in your spam folder, so please check there as well; ③ You can also check your order status page. For inquiries about the order status page, please refer to the FAQ "How can I check my order after placing it?"
Please note that for some orders with standard shipping to certain countries and regions, tracking information may not be available until the package reaches the destination country. Please do not worry; this is normal. Tracking will become available once the package arrives in the destination country and is handed over to the local carrier.

Orders paid before 16:00 from Monday to Saturday will be dispatched on the same day. Orders paid after 16:00 from Monday to Friday will be dispatched the next day. Orders paid after 16:00 on Saturday will be dispatched the following Monday.

Absolutely. Most products come with their own color boxes. We wrap them with a layer of bubble wrap for cushioning and pack them in non-transparent courier bags. For products without their own color boxes, we place them in our own brown packaging boxes and then pack them in non-transparent courier bags. In addition, the product name on our shipping label is listed as toys, beauty devices, dehumidifiers, etc., so you don't need to worry about others knowing what you have purchased.

If your order has not been delivered or you cannot locate your package, please contact our customer service within 14 days after the estimated delivery date. We will be unable to process any claims for non-delivery beyond this period.

ou can place an order directly on our website without registering as a member.
For countries and regions that support Cash on Delivery (COD), you can send the product link or image to our customer service via the official website chat window or social media. After confirmation, customer service will place the order for you in the backend and send you the order status page.

Please refer to Ordering Guide for instructions on how to place an order on the website.

After successful payment, you will be automatically redirected to the order status page. We recommend taking a screenshot for your records.
If you provided an email address when placing your order, you will receive an email with the order status page link, containing detailed information such as order number, payment amount, payment method, shipping method, tracking number, etc. You will also receive emails when we ship your order and when there are updates on delivery. Please check your spam folder, as our emails may occasionally end up there.
You can also click here and enter your email address (or phone number) and order number (an 8-digit number starting with 100) to check your order.
You can also contact our customer service via the official website chat window or social media for order inquiries.

Yes, your payment information, purchase details, and shipping information are all secure at Sextoyfunny.
Our payment service provider holds over 80 financial licenses and permits globally, is certified as a PCI DSS Level 1 service provider, and complies with the highest local compliance standards in business operations and fund management. They use SSL/TLS protocols to encrypt data transmission and storage to prevent information leakage.
Sextoyfunny promises to keep your payment information, purchase details, shipping information, and any other information you provide to us confidential. Our secure server encrypts your personal information before it is sent over the Internet. When customers request order screenshots for inquiries, we will redact key information (e.g., showing only the last three digits of the phone number) in the order screenshot before confirming that the order belongs to the customer.

We support refunds or returns for eligible products. Please click here to learn about Sextoyfunny's refund and return policy.

For eligible returns or exchanges, the return shipping cost will be covered by us.